Responsibilities of the Implementation Team

Decades of research confirm that policies, manuals, guidelines, and workshops, while helpful, are not enough to move an innovative idea into practice. It is the team’s job to “get things done” as smoothly as possible by establishing an inclusive and supportive transition for change that supports SGM patients. Members are responsible for championing the team’s decisions for organizational change and the successful implementation of key recommendations. Steps the team can take to promote organizational change and improve care for SGM patients include:

  1. Conduct an organizational assessment to determine action planning.
  2. Review results from the organizational assessment to identify areas of strength and weakness, set goals for improvement, and promote buy-in and readiness for new policies and practices in the clinic.
  3. Develop Action Plans to achieve goals and enhance services for SGM patients.
  4. Support and monitor implementation of the Action Plans for the recommended changes to be put into practice.
  5. Address adaptation needs related to the (a) recommended changes and (b) clinic, like modifying organizational policies, leadership, or infrastructure.
  6. Update administrators regularly to ensure they are aware of the changes, gain necessary approvals, and engage in problem-solving as needed.
  7. Plan for the sustainment of the recommended changes and measure their success.
  8. Celebrate and share accomplishments with all staff in the clinic and community members.

An effective team promotes open communication across its membership, the clinic, and the community about changes. If possible, administrators should provide the team with protected time to plan for implementation, reflect on progress and lessons learned, and adjust Action Plans as needed.