6. Organizational Assessment

Chapter Summary

An organizational assessment can guide the implementation of organizational change for SGM health by highlighting a clinic’s strengths and areas for improvement.

An organizational assessment can target a clinic’s structure, policies, practices, and other characteristics.

Information gathered through the organizational assessment should guide the development of an Action Plan for SGM healthcare improvements at the clinic.

The organizational assessment should be repeated regularly to determine progress made toward SGM healthcare improvements and inform necessary modifications to a clinic’s Action Plan.

Included in this Chapter: An overview of elements and processes for successful organizational change for SGM health, descriptions of methods and data collection tools, and a checklist to gauge the current implementation of key recommendations to improve primary care for SGM patients.